2016 CQC ratings at Ridgacre
Ridgacre Medical Centres have been recognised by the Care Quality Commission (CQC) for providing outstanding primary care services to our patients. As a team we feel both proud and humbled at our ‘Good with Outstanding features’ rating at The Nechells Practice, and our ‘Outstanding’ rating at Ridgacre House Surgery – the first practice in Birmingham to be awarded this rating. We want to thank the team at Birmingham Cross City CCG who helped with the attention to detail needed in our inspection. The CQC experience gave us a lens through which we were able to review the care we offer to our patients.
We are innovative at Ridgacre. We had the first patient panel in Birmingham, giving us our motto: ‘Patients in Partnership with Professionals’. A project to improve communication with ambulance crews to help protect patients from hospital admission, is now being implemented across the city. We have the first primary care-based Hepatitis C clinic in the West Midlands, bringing life-changing treatment to vulnerable patients.
We know the fine line between success and failure. CQC were impressed by our system for learning when things do not go as they should, so our ratings are substantially thanks to our team’s openness and vigilance and our patients’ feedback.
Every patient deserves the best care possible. Ridgacre Medical Centres has recently joined a new organisation, ‘Our Health Partnership’ (OHP), with over 30 other surgeries, committed to working together with hospitals, social and community services, and other agencies to provide healthcare in new ways. We are excited at this chance to develop outstanding care beyond the boundaries of our existing surgeries.
Missed Appointments
During September 2017 223 patients failed to attend their doctors appointments across both practices. If you can no longer make your appointment, please call us and let us know so that the appointment can be given to someone else who needs it.
New Staff Members
we welcome Angela our new Nurse and Chris our new Healthcare Assistant.
Suggestion Box
Just a reminder that both Practice's have a Suggestion Box for you to put your comments or suggestions in.
Friends and Family Test
How likely are you to recommend us to your friends and family? Please answer this question by completing the Family & Friends Test available on the homepage.
Results for September 2017
| RHS FFT Results September -17 |
| | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know | Total |
| Total | 71 | 22 | 4 | 0 | 4 | 1 | 82 |
| BHC FFT Results September 17 |
| | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know | Total |
| Total | 46 | 16 | 2 | 4 | 0 | 2 | 70 |
| | | | | | | | |
Extended Opening Times
Ridgacre House Surgery offers late appointments between 18:30 and 20:00 on Mondays and 18:30 and 19:30 on Wednesdays.
The Nechells Practice offers late appointments between 18:30 and 19:30 on Tuesdays and Fridays.
Telephone calls are only taken between 08.30 and 18.30.